What is your smoking policy?
20/04/08 15:56 Filed in: Other
airport-transfers-and-onwards operates a
complete non smoking policy in all vehicles
used.
What is your policy on pets?
20/04/08 15:39 Filed in: Other
airport-transfers-and-onwards operates a
complete ban of pets in all vehicles used, with the
exception of animals for the aid of the blind and
visually impaired
Policy on drunken/abusive behaviour
20/04/08 15:37 Filed in: Other
airport-transfers-and-onwards reserves the
right to refuse to carry any person who is thought to
be under the influence of alcohol or drugs and/or whose
behaviour is considered to be abusive and could pose a
threat to the driver, the vehicle or other
passengers.
Last minute bookings?
20/04/08 15:35 Filed in: Bookings
& Payment
If you
require a transfer inside 48 hours please call on 0113
250 9000 or email
info@airport-transfers-and-onwards.co.uk
and we
will do our best to accommodate your
requirements.
Insurance?
20/04/08 15:34 Filed in: Bookings
& Payment
airport-transfers-and-onwards holds full
public liability insurance. We do however recommend
that you hold a valid insurance policy for the duration
of your trip.
What happens if I cancel my booking?
20/04/08 15:33 Filed in: Bookings
& Payment
You may
cancel your booking at any time, however cancellation
charges may apply. For more information please contact
us on 0113 250 9000 or email us at
info@airport-transfers-and-onwards.co.uk
My schedule changed prior to departure
20/04/08 15:32 Filed in: Bookings
& Payment
If your
booking needs to be changed prior to departure simply
contact us on 0113 250 9000 or email us at
info@airport-transfers-and-onwards.co.uk
and we
will amend the details accordingly. You will be
responsible for any increase in the transfer price
if the new pickup/drop off location is further
away.
Do I need to tip the driver?
20/04/08 15:31 Filed in: Bookings
& Payment
The price
paid does not include a tip. As is standard across the
globe these days if you feel your driver has been
friendly and courteous, then a small tip is the
norm.
How much luggage can I take?
20/04/08 15:30 Filed in: Other
Most of our
vehicles are able to accommodate a sensible amount of
luggage. For more information please contact
info@airport-transfers-and-onwards.co.uk.
(Up to 4 passengers per vehicle, children and babies
count as one passenger). If you are traveling with
excess luggage, for example push-chairs; wheelchairs,
golf clubs, skis or any other out of the ordinary
items, it is imperative we are made aware as extra
charges maybe applicable. Failure to do so will result
in additional charges incurred by the passengers
locally.
What if I'm traveling with a Wheelchair?
20/04/08 15:29 Filed in: Other
If you are
traveling with a wheelchair collapsible or
non-collapsible please ensure you contact us prior to
you booking on 0113 250 9000 or email us at
info@airport-transfers-and-onwards.co.uk
to ensure
we can provide the appropriate vehicle.
What if my flight is cancelled
20/04/08 15:27 Filed in: Delays/Cancelations
If your
flight is cancelled please call the our support team.
You can find this on your booking confirmation. By
advising them of the flight cancellation and any new
details of your arrival, they will be able to
reschedule your transfer. Please note extra costs may
apply should the new arrival time attract night rate
charges or there has been an airport change.
My outbound flight is delayed
20/04/08 15:25 Filed in: Delays/Cancelations
Your driver
will monitor your flight arrival time and will collect
you at the new time.
Do infants count?
20/04/08 15:22 Filed in: Children
Infants and
children count as one person. Laws are different in
many countries relating to the use of child seats for
infants and children. We strongly recommend parents
take their own child seats to ensure adequate
safety.
What does the price include?
20/04/08 15:21 Filed in: Bookings
& Payment
A one-way
price will include a single journey, either from your
arrival airport to your destination or from your
destination to your departure airport. A return booking
includes both the arrival and departure transfers.
Unless stated otherwise, individual transfers will
accommodate up to four passengers.